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  • Matt Seltzer

Did You Know Your Customers HATE Taking Surveys? Here’s Why, and How You Can Solve It!



Surveys play a critical role in the world of marketing. By gathering information directly from customers, businesses can gain valuable insights into what their target market wants and needs, which can inform product development, customer service, and marketing strategies. Surveys can also help businesses measure customer satisfaction, identify areas for improvement, and track the success of their marketing campaigns.


However, despite their importance, many customers dislike taking surveys. There are several reasons for this. Firstly, many customers feel that their time is being wasted by taking surveys that are too long or that ask irrelevant questions. Secondly, customers may feel that their personal information is being mishandled, or that their answers are being used for purposes that are not aligned with their interests. Thirdly, customers may feel that they are being bombarded with too many surveys, making them feel overwhelmed and put off from participating.


To overcome these challenges, businesses need to be mindful of how they approach their survey efforts. Here are some tips to keep in mind:


Keep surveys short and concise.

Customers are more likely to participate if they feel that the survey will not take up too much of their time.


Be transparent about the purpose of the survey and how the data will be used.

Customers are more likely to participate if they feel that their answers are being used for a legitimate purpose.


Be respectful of customers’ time.

Avoid sending surveys at inappropriate times, such as late at night or during busy periods.


Avoid asking personal information unless it is necessary for the survey.

Customers are more likely to participate if they feel that their privacy is being respected.


Make the survey visually appealing.

Using images, graphics, and other visual aids can make the survey more engaging and enjoyable for customers.


Test the survey before distributing it.

This will help to ensure that the survey is effective and that it provides the data you need.



Surveys are a valuable tool for businesses in the world of marketing. However, to be effective, they need to be well-designed, transparent, and respectful of customers’ time and privacy. If you want even more information on how to create survey experiences your customers will actually want to participate in, be sure to continue reading this article!



Why your customers hate taking surveys.

Market research surveys are an essential tool for businesses to gather information and gain insights into their customers’ opinions, preferences, and experiences. However, despite their importance, many customers are less than thrilled about taking these surveys. In this article, we’ll explore the reasons why customers often dislike market research surveys and what businesses can do to make them more engaging and enjoyable.



Length and Complexity of Surveys.

One of the most common complaints about market research surveys is their length and complexity. Customers are busy people, and taking a long and complicated survey can feel like a waste of time. Furthermore, many surveys are filled with technical jargon and confusing questions, making it difficult for customers to understand what is being asked of them.


Irrelevant Questions in Surveys.

Another reason why customers dislike market research surveys is the prevalence of irrelevant questions. Many surveys ask questions that are not related to the customer's experience or are not relevant to the product or service being evaluated. This can lead to frustration and a feeling of disconnection from the survey.


Boring and Monotonous Survey Questions.

Market research surveys can also be monotonous and boring. Repetitive questions, lengthy open-ended responses, and a lack of interactivity can make the survey experience unenjoyable and unengaging.


Lack of Survey Incentives.

Customers may also be less likely to participate in market research surveys if they don't feel like they are getting anything in return. A lack of incentives, such as discounts, rewards, or special offers, can make the survey experience feel less valuable.


Survey Privacy Concerns.

Finally, privacy concerns are a major reason why customers hate taking market research surveys. Many people are wary of providing personal information and worry about how their data will be used. This fear can lead to a lack of trust in the survey and make customers less likely to participate.


There are several reasons why customers dislike market research surveys, but there are also several steps that businesses can take to make the experience more enjoyable and engaging. These include making surveys shorter and simpler, asking relevant questions, providing incentives, and ensuring the privacy of customers' data. By taking these steps, businesses can increase customer participation in market research surveys and gather more valuable insights into their customers’ experiences.


How to write surveys customers want to take.

Market research surveys are an important tool for businesses to gather information and insights about their customers. However, customers can often find these surveys to be boring and unengaging. To make your market research surveys more interesting and appealing to customers, consider these tips:



Keep Surveys Short and Simple.

Long, complicated surveys can quickly turn customers off. To make your surveys more appealing, keep them short and straightforward. Focus on asking the most important questions and make sure they are easy to understand.


Use Interactive Elements.

Adding interactive elements to your surveys, such as images, videos, and gamification, can make the survey experience more enjoyable and engaging. This can also help to keep customers' attention and reduce boredom.


Offer Survey Incentives.

Offering incentives, such as discounts, rewards, or special offers, can encourage customers to participate in your surveys. This can be especially effective if the incentives are directly related to the products or services being evaluated.


Personalize the Survey Experience.

Personalizing the survey experience by using the customer's name, referring to previous interactions, or tailoring questions based on their experience can make the survey feel more relevant and valuable.


Be Transparent about Data Privacy.

Customers are often concerned about the privacy of their personal information. To build trust and increase participation, be transparent about how their data will be used and stored. Provide clear information about who will have access to their data and what steps will be taken to protect their privacy.


Follow Up and Provide Feedback.

Following up with customers after they have completed the survey and providing feedback on the results can show that their participation is valued and appreciated. This can also help to build trust and encourage future participation.


There are several steps businesses can take to make their market research surveys more interesting and appealing to customers. By keeping surveys short and simple, using interactive elements, offering incentives, personalizing the experience, being transparent about privacy, and following up with customers, businesses can gather valuable insights and increase customer participation in their market research surveys.



Market research surveys matter for business success.

Market research is the systematic process of gathering, analyzing, and interpreting data about a target market. It helps businesses better understand their target audience, their competitors, and the overall market environment. By conducting market research, companies can make informed decisions that lead to increased profits and long-term success.


Survey Companies Near Me: Finding the Right Partner for Your Market Research Needs.

When it comes to market research, choosing the right survey company is crucial. You want to work with a company that has a proven track record of success, the expertise to deliver actionable insights, and the right tools to help you stay ahead of the curve. You can find survey companies near you by searching online, reading reviews, and asking for recommendations from other businesses in your industry.


Market Research Facilities: A Key Resource for Data Collection and Analysis.

Market research facilities are specialized centers that provide businesses with a controlled environment for conducting surveys and focus groups. These facilities are equipped with state-of-the-art technology and are designed to create a comfortable and inviting atmosphere for participants. Using market research facilities can help ensure that your data is accurate, reliable, and free of external interference.


Engagement Surveys for Employees:

A Vital Tool for Improving Workplace Satisfaction.

Engagement surveys are a powerful tool for measuring employee satisfaction and understanding the factors that contribute to a positive work environment. By conducting engagement surveys, businesses can identify areas for improvement, increase employee morale, and boost productivity. To get the most out of your engagement surveys, it's important to work with a survey company that specializes in this area and can help you design a survey that will meet your specific needs.


Market Research Tools: The Key to Unlocking Valuable Insights.

Market research tools are essential for collecting, analyzing, and interpreting data. Some of the most popular tools include surveys, focus groups, secondary research, and big data analytics. Choosing the right tools will depend on your specific needs and the type of data you want to collect. It's important to work with a survey company that has the expertise and experience to help you choose the right tools for your market research needs.


How to Create a Survey in Google Forms: A Step-by-Step Guide.

Creating a survey in Google Forms is a simple and cost-effective way to collect data from your target audience. While we always recommend you work with a reputable market research firm, we wanted to include this information in this article as well, as we know it can help some people trying to write a better market research survey themselves.


To create a survey, you'll need a Google account and access to Google Forms. Here are the steps to get started:


  • Log in to your Google account and go to Google Forms

  • Click the "+" button to create a new form

  • Choose the type of form you want to create

  • Enter your questions and customize your form

  • Preview and publish your form


Market Research Companies: The Key to Unlocking Business Success.

Working with the right market research company can be the key to unlocking business success. A good market research company will have a proven track record of success, the expertise to deliver actionable insights, and the right tools to help you stay ahead of the curve. When choosing a market research company, look for one that has experience in your industry and a track record of delivering results.


Market research is an essential tool for businesses of all sizes. Whether you're just starting out or you're an established company, investing in market research will help you make informed decisions that lead to increased profits and long-term success. By working with the right survey company and using the right market research tools, you can unlock the full potential of your business.


How to find the right market research firm to survey your customers.

Market research is a crucial tool for businesses of all sizes. Whether you're looking to understand your target audience, compete with others in your industry, or launch a new product, market research can help you make informed decisions that drive growth. However, with so many market research firms to choose from, it can be challenging to find the right market research firm for your needs. In this article, we'll provide tips on how to find the best market research firm to survey your customers.


Define Your Needs.

Before you start your search, it's important to define your needs. What type of data do you want to collect, and how will you use it? Do you want to conduct a customer satisfaction survey, an engagement survey, or a market research study? Knowing your needs will help you narrow your search and find a market research firm that specializes in your area of interest.


Look for Experience.

Experience is key when it comes to market research. You want to work with a firm that has a proven track record of success, a deep understanding of the market, and the expertise to deliver actionable insights. Look for a market research firm that has experience in your industry, and ask for references from other businesses in your field.


Consider Their Tools and Techniques.

Market research firms use a variety of tools and techniques to collect and analyze data, from surveys to focus groups to big data analytics. Consider the tools and techniques the market research firm uses, and make sure they align with your needs. You may also want to ask about the processes the firm uses to collect and analyze data, and whether they have any certifications or accreditations that demonstrate their expertise.


Evaluate Their Communication Skills.

Good communication skills are essential when it comes to market research. You want to work with a firm that can clearly explain the results of your survey, and provide recommendations on how to act on your data. Look for a market research firm that is open, responsive, and easy to work with. You may also want to ask about the reporting process, and whether you will receive detailed reports with clear insights and recommendations.


Check Their Pricing.

Finally, consider the cost of working with a market research firm. Make sure you understand the total cost of the survey, including any additional fees for data collection, analysis, and reporting. While you want to get the best value for your money, remember that you often get what you pay for, so be wary of firms that offer low prices with no experience or expertise.


Finding the best market research firm to survey your customers is a critical step in driving business success. By defining your needs, looking for experience, considering the firm's tools and techniques, evaluating their communication skills, and checking their pricing, you can find a market research firm that will help you unlock the full potential of your business.


You can also unlock the potential of your business with Intuify. As a top-tier market research company, we understand the importance of making informed decisions. That's why we offer comprehensive market research services, from surveys to focus groups, to provide you with actionable insights and drive growth. Don't settle for less - work with the best survey company near you and define your market success with Intuify.


10 tips for writing a more engaging survey.

While there are many different ways to create a survey that’s more engaging than a boring survey – which is exactly what you want to do when writing an amazing market research survey for your customers – we’ve boiled down a list of 10 important tips you can use today to start writing better surveys.


  1. Make the survey visually appealing with images, graphs and color.

  2. Ask concise and specific questions.

  3. Personalize the survey for the target audience.

  4. Offer incentives for completion.

  5. Keep the survey short and focused.

  6. Use language that is easy to understand.

  7. Ask open-ended questions.

  8. Allow for multiple answers to a single question.

  9. Test the survey before distributing it.

  10. Use data analysis tools to understand and visualize the results.



If you can’t write your own amazing survey, be sure to contact Intuify!

Intuify is the premier survey partner on the market, delivering the best programmable surveys in the world. Our cutting-edge technology and user-friendly interface make it easier than ever to create and distribute surveys that get results.


With Intuify, we will help you design a survey that is tailored to your specific needs, with custom questions and answers, and a range of features that allow you to analyze and visualize the data you collect. Whether you are looking to gather insights on your customers, employees, or target market, Intuify has the tools and expertise to help you get the answers you need to drive your business forward.


With Intuify, you can rest assured that your surveys will be effective, engaging, and efficient, giving you the information you need to make informed decisions and drive success. So, are you ready to see how Intuify’s surveys work? Book a demo today. We can help you connect with your customers like never before!




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